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How to share tickets from a ticket wallet
When ticket bundle buyers access their wallet to share tickets, they can now choose between email and SMS sharing.
Email with Address Book
If they choose email, clicking the Address Book displays all contacts who’ve previously received shared tickets. They can also type a first or last name to search, and selecting a recipient automatically fills in the name and email fields.
SMS/Text Sharing
- If they choose SMS, they are asked to enter their own mobile number (not the recipient’s).
- The bundle buyer will receive a text to forward to their guest.
- The bundle buyer should send a follow-up message so their guest does not think the previous text was spam.
Once the ticket bundle buyer forwards the ticket via text to their guest, the recipient can click on the link and claim their ticket by entering information requested by the organizer.
When claiming their ticket, the recipient will be asked if they want to receive text messages regarding their ticket(s). Opting in will enable TicketStripe to send ticket-related SMS messages to attendees directly in the future.
Each ticket in a bundle can be shared via SMS twice. This scenario covers a situation where a ticket was shared via SMS, reclaimed, and then shared again. If a user needs to share this ticket more than twice, they will need to share via email.
- SMS messages are only available in the United States and are sent from TicketStripe’s number.
- Future updates will allow bundle buyers to change their mobile number directly and enable organizations to register custom SMS numbers.
Example email for organizers to send ticket bundle buyers:
Subject: How to Share Your Event Tickets with Guests
Dear Attendees,
Thank you for purchasing tickets to our upcoming event! We’ve made it even easier to share tickets from your bundle with your guests:
- Access your TicketStripe Ticket Wallet from your confirmation email
- Select the ticket you want to share
- Choose your preferred sharing method:
Email Sharing:
- Click “Email” and select from your address book of previous recipients
- Or type your guest’s name to search and auto-fill their information
SMS/Text Sharing:
- Click “SMS” and enter YOUR mobile number (not your guest’s)
- Enter your guest’s first name
- Forward the text you receive from TicketStripe to your guest
- Send a follow-up text to your guest so they don’t think the message is spam:
“Mark, I just sent you a ticket for the CCA event on August 23. Click the link to claim it. I hope you can come!”
Need Help? If you have any questions, get in touch with us.
We look forward to seeing you and your guests at the event!
Best regards,
[Event Organizer Name]
[Event Name]
FAQ
Why not ask the buyer to enter the recipient’s mobile number?
US law prohibits A2P messages without prior consent, and consent cannot be requested via text—it must be obtained beforehand. A2P refers to Application-to-Person SMS communication.
Can organizers send marketing messages to SMS subscribers?
No. Under January 2025 regulations, SMS consent is campaign-specific and does not cover all topics. This means if someone gives consent related to tickets, it does not cover marketing messages related to other events.
Are there additional costs for texting?
During soft launch, TicketStripe will absorb all SMS costs ($0.03 per message). We’re monitoring usage, volume, and consent rates to determine future packaging within our services.
How to change a phone number associated with a ticket?
If your customer needs to change the mobile number associated with their TicketStripe account, they can contact us directly, or the organizer can request the change on their behalf.
How is the address book populated?
For now, new entries are added to the address book when a bundle buyer shares a ticket via email. As we collect more consent, we will be able to extend autofill for SMS sharing.
Can the name of the event be populated into the text message?
No, the event name cannot be automatically populated into SMS messages sent through TicketStripe’s ticket sharing feature.
Why this limitation exists:
Due to the 160-character limit of SMS messages and regulatory requirements, all campaign texts must be pre-approved by The Campaign Registry (TCR) in advance. Dynamically populating event names into share messages could result in:
- Message blocking by carriers
- Regulatory fines
- Reputational damage to your organization
Alternative for event name sharing:
While TicketStripe cannot include the event name in automated SMS messages, individuals sharing tickets are not subject to these character restrictions. Recipients can manually include the event name when forwarding tickets to their guests through personal text messages. This ensures compliance with SMS regulations while still allowing flexible communication between ticket holders and their guests.