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How to share tickets from a ticket wallet
When ticket sharing is enabled, registrants receive an email with a secure Ticket Wallet link where they can claim tickets for themselves and share tickets with guests. Here, the registrant can choose to share via email or SMS (SMS is in beta and enabled for select TicketStripe accounts).
Sharing Instructions
Email with Address Book
When choosing the email share method, clicking the Address Book displays all contacts who’ve previously received shared tickets. The registrant can also type a first or last name to search, and selecting a recipient automatically fills in the name and email fields.
SMS/Text Sharing
- When choosing SMS, the registrant is asked to enter their own mobile number (not the recipient’s).
- The registrant will receive a text to forward to their guest.
- The registrant should send a follow-up message so their guest does not think the previous text was spam.
Once the registrant forwards the ticket via text to their guest, the recipient can click on the link and claim their ticket by entering the information requested by the organizer.
When claiming their ticket, the recipient will be asked if they want to receive text messages regarding their ticket(s). Opting in will enable TicketStripe to send ticket-related SMS messages to attendees directly in the future.
Each ticket can be shared via SMS twice. This scenario covers a situation where a ticket was shared via SMS, reclaimed, and then shared again. If a user needs to share this ticket more than twice, they will need to share via email.
- SMS messages are only available in the United States and are sent from TicketStripe’s number.
- Future updates will allow registrants to change their mobile numbers directly and enable organizers to register custom SMS numbers.
FAQ
Why not ask the registrant to enter the recipient’s mobile number?
US law prohibits A2P messages without prior consent, and consent cannot be requested via text—it must be obtained beforehand. A2P refers to Application-to-Person SMS communication.
Can organizers send marketing messages to SMS subscribers?
No. Under January 2025 regulations, SMS consent is campaign-specific and does not cover all topics. This means if someone gives consent related to tickets, it does not cover marketing messages related to other events.
Are there additional costs for texting?
While in beta, TicketStripe will absorb all SMS costs ($0.03 per message). We’re monitoring usage, volume, and consent rates to determine future packaging within our services.
How to change a phone number associated with a ticket?
If your customer needs to change the mobile number associated with their TicketStripe account, they can contact us directly, or the organizer can request the change on their behalf.
How is the address book populated?
Currently, new entries are added to the address book when a bundle buyer shares a ticket via email. As we collect more consent, we will be able to extend autofill for SMS sharing.
Can the name of the event be populated into the text message?
No, the event name cannot be automatically populated in SMS messages sent through TicketStripe’s ticket-sharing feature.
Why does this limitation exist?
Due to the 160-character limit of SMS messages and regulatory requirements, all campaign texts must be pre-approved by The Campaign Registry (TCR) in advance. Dynamically populating event names into share messages could result in:
- Message blocking by carriers
- Regulatory fines
- Reputational damage to your organization
Alternative for event name sharing:
While TicketStripe cannot include the event name in automated SMS messages, individuals sharing tickets are not subject to these character restrictions. Recipients can manually include the event name when forwarding tickets to their guests through personal text messages. This ensures compliance with SMS regulations while still allowing flexible communication between ticket holders and their guests.
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