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User Access and Roles
As an event organizer using Ticketstripe, you can streamline event management by granting specific roles to different team members. These roles come with varying access levels to ensure smooth event execution while safeguarding your account’s vital information.
| Feature | Account Owner | Administrator | Analyst | Box Office | Check-in |
|---|---|---|---|---|---|
Access Account Settings:
|
✓ | ||||
| Event Creation & Deletion | ✓ | ✓ | |||
| View Event Sales Reports | ✓ | ✓ | ✓ | ||
| View & Export Attendee List | ✓ | ✓ | ✓ | ||
| Email Attendees | ✓ | ✓ | |||
| Order Management | ✓ | ✓ | |||
| Add Promoters | ✓ | ✓ | |||
| Manage Notifications | ✓ | ✓ | |||
| Manage Events Across Multiple Accounts | ✓ | ✓ | |||
| Manage Check-ins (Mobile App Only) | ✓ | ✓ | ✓ | ||
| Process On-site Sales (Mobile App Only) | ✓ | ✓ |
- To add a user to your account, go to My Account > User Access
- From here, select the Access level from the drop-down menu
- Enter the Name and Email address of the User. The email you enter will be used as their username. Ticketstripe will send an email to that address to set a password.
- Select if you want to allow access to All Events or Select Events
- Click Create
Account Owner: Can add multiple users with different roles but retains control over the main account’s customization and financial information.
Event Administrator: Can manage events comprehensively, including creation and deletion, but are limited to event-level actions. They cannot access account settings, payment processors, or discounts, ensuring account-wide integrity. To grant Event Admins mobile app access for check-ins and sales at the door, you must add them as Box Office users.
Event Administrators can oversee events across multiple Ticketstripe accounts and manage notifications within their individual account settings.
Event Analyst: Able to view event performance (sales, tickets sold, donations received) and print/export attendee lists.
Check-in Assistant: Can efficiently check-in attendees using the mobile app but are restricted from accessing the web dashboard.
Box Office: Allows processing on-site sales and check-ins using the mobile app. While Box Office users have essential event-related functionalities, they are unable to access the web dashboard.
By strategically assigning these roles, you can optimize event management processes while maintaining security and control over your Ticketstripe account.