Email Attendees

The Email Attendees section in your TicketStripe dashboard allows you to efficiently communicate with your event attendees before, during, and after your event. Use this direct line of communication to share essential information, ensure your event runs smoothly, and build lasting relationships with your attendees.

• Attendee Emails – Send targeted emails to your attendees
• Automated Emails – Customize confirmation emails that attendees receive after purchase

Attendee Emails

What It Does

The Attendee Emails feature allows you to send targeted communications to anyone who has purchased tickets or registered for your event. You can segment your audience by ticket type to deliver relevant messages to specific groups.

How to Send Emails

1. Navigate to the Email Attendees section in your dashboard
2. Enter the following information:
   • Your name (sender name)
   • Reply-to email address
   • Email subject line
   • Email message

Note: The email function uses a simple text format to help bypass spam filters. Images cannot be uploaded directly. For more sophisticated email campaigns with images and advanced formatting, export your attendee emails from the Attendee List section and use them with external email marketing software.

Best Use Cases

Organizers commonly use this feature to:

Before the Event:

• Inform ticket bundle purchasers about sharing and claiming their tickets, with reminder follow-ups as the event approaches
• Send exclusive discount links for add-ons to qualified ticket buyers based on their previous purchases
• Share essential event details like dress codes, parking information, and venue logistics
• Send important event reminders and updates
• Deliver virtual access links to registered attendees for online or hybrid events

After the Event:

• Thank attendees and donors for their participation
• Notify past buyers and donors about upcoming events

Automated Emails

Customizing Order Confirmation Emails

Every registrant automatically receives a confirmation email after purchase. You can customize this email:

1. In the Automated Emails box, click “Edit” next to “E-ticket Order Confirmation”
2. Customize the following elements:
   • Email Subject
   • Reply-to Email
   • Custom Message – Add personalized text that appears after the standard ticket information
   • Contact Information – Include your organization’s contact details for attendee questions

Standard Confirmation Email Content

By default, confirmation emails include:

• Event name
• Event date and time
• Direct link to access e-tickets
• TicketStripe Wallet link (secure, personal link for ticket storage)

Your custom message and contact information will appear after these details, providing attendees with a direct point of contact for any questions about the event.

Tips for Success

• Segment Strategically: Use ticket type segmentation to send relevant messages to specific groups
• Time It Right: Send reminder emails at strategic intervals before your event
• Be Proactive: Use automated confirmations to answer common questions before they’re asked
• Maintain Engagement: Regular communication helps build loyalty for future events