Order Report

The Order Report shows individual purchases across your events. Each row represents a single order, making it useful for reviewing buyer details, payment information, and transaction totals in one place.

When hosting multiple events, this report is a quick way to locate orders by buyer name or email across all events.

Organizers commonly use this report to:

• Find a specific order or buyer
• Monitor transactions for a certain time period
• Review payment details or order totals
• Identify orders that include tickets, donations, or both
• Reconcile payments with Stripe or PayPal records

Tip: Once your report is set up the way you want it, be sure to save it. You’ll then be able to quickly access it from your main Reports page, and the data will refresh automatically each time you load it.

Key Settings

Common Use Cases

Key Settings

Understanding these settings will help you tailor the report for your needs.

Order Date

Choose the date range for the transactions you want to review.

Search

Quickly locate an order using any of these fields:

• First Name
• Last Name
• Email
• Order ID
• Processor ID

Edit Columns

Add or remove fields to customize the report. Common columns include:

• Processor ID – Matches the transaction ID used by Stripe or PayPal
• Status – Shows if an order was refunded or partially refunded
• Method – Payment type used
• Channel – Online or box office
• Total or Net Amount

Filter Orders

Narrow results by payment method, channel, status, item type or opt-in.

Filter by Event (Optional)

Limit the report to one or more events, or leave it blank to see transactions across all events.

Common Use Cases

Monitor Transactions Across Events

Use this report to review purchases across all events during a specific period.

Steps

1. Open Reports → Order Report
2. Choose the Order Date range
3. Leave Filter by Event blank to include all events
4. Click Generate Report

The summary boxes at the top provide a quick view of total orders, ticket sales, and donations.

Reconcile Payments with Stripe or PayPal

Reconcile TicketStripe orders with your payment processor records.

1. Open Reports → Order Report
2. Choose the Order Date range
3. Click Edit Columns and check Processor ID
4. Open Filter Orders and uncheck Manual Entry to show only online and box office payments
5. (Optional) Filter by event
6. Click Generate Report
7. Export if needed to compare with your processor records

The Processor ID will match the transaction reference used by Stripe or PayPal.

Locate a Buyer or Order

1. Open Reports → Order Report
2. Enter the buyer’s name or email in Search
3. Click Generate Report

You can then review the order status, payment method, and totals.

Track Donations

The Order Report can also be used to review donation activity.

Steps

1. Open Reports → Order Report
2. Choose the Order Date range
3. Use Filter Orders to choose Donation for the Item Type
4. (Optional) Filter by Event
5. Click Generate Report

Manual orders can be included in this report if needed.