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How to email attendees
The Email Attendees section in your Ticketstripe dashboard allows you to efficiently communicate with your event attendees before, during, and after your event. Use this direct line of communication to share essential information, ensure your event runs smoothly, and build lasting relationships with anyone who purchased tickets, registered or donated.
How to Send Emails
- Navigate to the Email Attendees section in your dashboard
- Enter the following information:
- From name (sender name)
- Reply-to email address
- Email subject line
- Email message
- Segment your audience by Ticket Type to deliver relevant messages to specific groups.
Note: The email function uses a simple text format to help bypass spam filters. Images cannot be uploaded directly. For email campaigns with images and advanced formatting, export your attendee emails from the Attendee List section to use with external email marketing software.
Best Use Cases
Organizers commonly use this feature to:
Before the Event:
- Share essential event details like dress codes, parking information, and venue logistics
- Send important event reminders and updates
- Deliver virtual access links to registered attendees for online or hybrid events
- Send exclusive discount links for add-ons to qualified ticket buyers based on their previous purchases
After the Event:
- Thank attendees and donors for their participation
- Notify past buyers and donors about upcoming events
Tips for Success
- Segment Strategically: Use ticket type segmentation to send relevant messages to specific groups
- Time It Right: Send reminder emails at strategic intervals before your event
- Be Proactive: Use automated confirmations to answer common questions before they’re asked
- Maintain Engagement: Regular communication helps build loyalty for future events