How to enter offline/manual orders

Frequently, organizers need to enter comped or external orders. Manual orders do not incur merchant or service fees.

To enter a manual order:

• Log in to your Ticketstripe account and select your event
• Click on Orders from the left menu
• Click the Create Order button
• Select the Item purchased and enter the Quantity for each
• Click Continue
• Enter the Customer Information into the Cart section
• Select the Payment Method from the dropdown options: Cash, Check, Credit Card, Customer Credit, Complimentary
  NOTE: If you previously voided a paid ticket and are issuing a paid ticket to that same attendee, do not choose Complimentary, or your reports will not reconcile. In this case, you would want to choose Customer Credit.
• Tick the box in order to have Ticketstripe “Send a confirmation email to the customer“
• Click Record Order

This will automatically generate an email confirmation for the recipient.

The recipient will receive a receipt if the order was for a donation or will-call ticket. If the order was for a ticket purchase, the recipient will receive a receipt with the electronic ticket(s).