How to enter offline/manual orders
Frequently, organizers need to enter comped or external orders. Manual orders do not incur merchant or service fees.
To enter a manual order:
- Log in to your Ticketstripe account
- Click on Orders from the left menu
- Click the Create Order button
- Select the Item purchased and enter the Quantity for each
- Click Continue
- Enter the Customer Information into the Cart section
- Select the Payment method from the dropdown options
- Tick the box in order to have Ticketstripe “Send a confirmation email to the customer“
- Click Record Order
This will automatically generate an email confirmation for the recipient.
If the order was for a donation or will-call ticket, the recipient will receive a receipt. If the order was for a ticket purchase, the recipient will receive a receipt with the electronic ticket(s).