How Can We Help?
Customize ticket sharing and claiming reminders
Ticket sharing and claiming reminders are automated emails that support your Ticket Bundles. When you sell sponsor, table, or group tickets with ticket sharing and claiming required, these emails do the friendly nudging for you, helping you collect complete attendee data before event day.
You will find both reminders under Email Attendees → Automated Emails.
- Ticket Sharing Reminder: sent to the bundle purchaser, encouraging them to share the individual tickets in their package with their guests.
- Ticket Claiming Reminder: sent to guests who have received a shared ticket, prompting them to claim it.
Both reminders come into play when sharing and claiming are required for your bundle.
Two schedules, one enabled by default
Each reminder includes two optional send schedules. One is turned on for you by default, and you are welcome to keep it as is or adjust the timing to fit your event.
Click Edit next to the reminder, then:
- Preview the email first to see what your recipient will receive.
- Add an optional message if you would like to include a personal note.
- Choose your schedule to control when the reminder is sent.