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Claim-Your-Ticket options

Claim-Your-Ticket is a unique feature that helps organizers collect more attendee data by controlling how ticket buyer sharing and attendee ticket claiming is handled after purchase. When setting up a Ticket Bundle, the organizer can make Claim-Your-Ticket optional or required. Selecting “required” will help the organizer collect 100% of attendee data.

Optional

With optional, barcodes are displayed on individual tickets immediately after purchase. The ticket bundle buyer is invited to share individual tickets in their package with attendees, and individual attendees are encouraged to claim their tickets by entering the information requested by the organizer.

Select this option if you are bundling tickets for a single person (i.e., Multi-Day) or do not need to collect 100% of attendee data.

How it works:
  • Watch the video
  • The ticket bundle Buyer receives an email with a link to access and share tickets via their Ticketstripe wallet.
  • This link does not require setting a password or an account.
  • The Buyer can send individual tickets electronically by entering the names and email addresses of recipients.
  • Alternatively, the Buyer can print all tickets in their bundle and share them physically.
Claimed Tickets
  • The Recipient of an electronically shared ticket will receive an email with a link to claim their ticket.
  • Recipients are required to fill in the information requested by the Organizer to claim their individual e-tickets. By default, Ticketstripe requires a First Name, Last Name, Email Address, and Phone Number as shown in the Claim Ticket screen below:

Claim ticket form

  • Once claimed, the ticket will display the Recipient’s information and the bundle it is a part of i.e., “Part Of: Package of 5”.

Claimed ticket example

Unclaimed Tickets
  • Unclaimed tickets will display the name of the Buyer and the name of the bundle, i.e., “Part Of: Package of 5”.
  • If desired, the Organizer can collect information from attendees at the event.

Unclaimed ticket with barcode

Required

This option will help the organizer collect 100% of attendee data as the ticket bundle buyer must share individual tickets in their package, and individual attendees must claim their tickets by entering the information requested by the organizer. Once claimed, Ticketstripe will issue barcodes on bundled tickets.

How it works:
  • The ticket bundle Buyer receives an email with a link to access and share tickets via their Ticketstripe wallet.
  • The Buyer can email individual tickets by entering the names and email addresses of recipients.
  • Alternatively, the Buyer can print all tickets in their bundle and share them physically. However, printed tickets will not display barcodes. Instead, they will include instructions on how attendees can claim their tickets.
Claimed Tickets:
  • The Recipient of an electronically shared ticket will receive an email with a link to claim their ticket.
  • Recipients are required to fill in the information requested by the Organizer to claim their individual e-tickets. By default, Ticketstripe requires a First Name, Last Name, and Email Address.

Claim ticket form

  • Once claimed, the ticket will display:
    • The Recipient’s information
    • The bundle it is a part of i.e., “Part Of: Package of 5”
    • A unique barcode for entry
  • Claimed tickets can be saved to a mobile device, digital wallet, or printed.
Unclaimed Tickets:

Unclaimed ticket hidden barcode

  • Unclaimed tickets will display instructions for claiming the ticket:
    • The website where to claim: https://ticketstripe.com/claim
    • A unique claim code: i.e., 42028-72032
    • The bundle it is a part of i.e., “Part Of: Package of 5”
    • Important: No barcode is displayed. This ticket cannot be scanned at the event until it is claimed.
  • Tickets can be claimed via any device with an internet connection.
  • If you anticipate a large number of attendees will show up to the event with unclaimed tickets, we recommend having a QR code printed that attendees can quickly scan to claim their tickets: https://ticketstripe.com/claim.

NOTE:

  • Changing how tickets can be claimed will affect purchased tickets that have not yet been claimed or printed.
  • If a ticket recipient cannot attend the event, this ticket can be reclaimed and shared by the buyer or organizer.

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