Sharing and Claiming Tickets Is Now Easier Than Ever
We know that managing table tickets, sponsor packages, and group tickets can be one of the most time-consuming aspects of event planning. That’s why we’re excited to announce our redesigned Ticket Wallet experience—built from insights gathered from thousands of events and real attendee usage patterns.
The improved wallet makes it simpler for your attendees to manage, claim, and share tickets while ensuring you collect the attendee information you need for successful events.
What’s New in the Ticket Wallet
Easy Navigation
Your attendees will now find their tickets exactly where they expect them:
- Smart tabs separate Latest and Past Events, providing quick access to current tickets for viewing or sharing, while keeping past event receipts easily accessible
- Quick filters offer instant views of tickets requiring action, helping attendees see at a glance which tickets still need to be shared or claimed
Clear Instructions
Context-specific messaging next to each ticket that adapts to your event settings:
- When claiming is required: “Claim for yourself or share with your guests to attend”
- When claiming is optional and additional information is requested: “Claim for yourself or share with your guests to provide requested information”
- When claiming is optional and no additional information is requested: “Claim or Share with your guests to change ticket details”
Status badges keep everyone informed at a glance:
- Action Required – tickets that need to be claimed or shared before the event
- Claimed – confirmed attendees who have provided their information
- Pending – tickets that have been shared and are awaiting guest response
- A clickable ticket icon instantly pulls up the full ticket in a new window for quick access
A Streamlined Experience That Saves Everyone Time
The new wallet features work seamlessly across all devices:
- Smart address book remembers contact information from previous events within the same wallet—no more asking table captains to retype their entire guest list
- Mobile-optimized interface ensures attendees can view, claim, or share tickets whether they’re at their desk or on their phone
- One-click reclaim feature lets attendees easily update names on tickets when plans change
Why This Matters for Your Events
These improvements directly address the challenges event organizers face daily:
Table Tickets: Stop chasing table buyers for guest information. The clear action indicators and simplified sharing process mean you’ll have the attendee data you need for this event and contact information for future donor cultivation.
Sponsor Tickets: When sponsors purchase ticket bundles, they can now efficiently distribute tickets to their teams while you automatically collect the information needed for security protocols and attendance tracking.
Group Tickets: Group ticket buyers can share tickets instantly, and the mobile-optimized experience means smooth entry even when attendees are managing tickets on their phones at the gate.
The Bottom Line
Every attendee whose information you don’t capture represents a missed opportunity, a potential customer or future donor who could support your mission for years to come.
The enhanced Ticket Wallet helps you collect 100% of attendee data while making the experience seamless for your ticket buyers and their guests. It’s another way TicketStripe enables you to focus on what matters most, creating impactful experiences that positively touch lives.
See It in Action
The new Ticket Wallet experience is now live for all events. Your attendees will automatically see these improvements the next time they access their ticket wallets. No action is required on your part.
Want to see the Ticket Wallet experience for yourself? Create a manual order for one of your Ticket Bundles through your event dashboard, and you’ll receive the same wallet link your attendees get, allowing you to explore all the new features firsthand.
Ready to simplify your next event? Create your event in minutes and experience how easy event ticketing can be when you have the right tools.