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Event Day Setup Recommendations
Use your best judgment when implementing these recommendations, as you are most familiar with your audience and venue. These suggestions are drawn from feedback across thousands of successful events:
Staffing Recommendations:
- Create separate lines for Ticket Holders, Buy Tickets, and Help.
- Assign 1 check-in staff for every 250 attendees that flow through the Ticket Holders lines.
- Position a visible printed QR code of your event page for attendees waiting in line to scan and purchase tickets themselves. After purchase, they can proceed to the Ticket Holders line.
- Assign your box office staff to the Buy Tickets line for in-person ticket sales. Guests can be checked in simultaneously.
- Assign 1 box office staff to manage the Help line (for forgotten, lost, or unclaimed tickets).
- Designate 1 staff member as the point of contact for mobile app or connectivity questions.
- Print an attendee check-in list as backup before the event.
Environment Setup:
- Avoid direct sunlight when scanning mobile devices
- Ensure a strong Wi-Fi or data connection for faster check-in
- Have all devices connected and logged in before doors open
Following this guide ensures smooth event operations and positive attendee experiences. Adapt recommendations to fit your specific venue and audience needs.
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