How to issue comped (complimentary) tickets

1. Coupons

Use discount codes when you want guests to self-serve their complimentary tickets at checkout.

1. Create a coupon
   • Go to Promote → Discounts in your dashboard.
   • Click Add Discount and set your parameters:
     • Code (e.g. VOLUNTEER25)
     • Applies to specific ticket types
     • Discount fixed amount or percentage (e.g. 100%)
     • Redemption limits (number of discount uses)
2. Share the code
   Distribute the coupon via email, social media, or embed it in your own promotions.
3. Redemption
   Attendees enter the code at checkout; the ticket price is automatically reduced.

For full coupon-creation instructions, see this article.

2. Hidden Tickets

Hide special tickets from your public page and share direct ticket links only with invitees or bundle buyers. You can create unlimited hidden-ticket links and distribute them however you like.

1. Add a new ticket
   In your event’s dashboard, go to Tickets → Add Ticket → General Ticket.
2. Set visibility
   Click More Options, check Hide this ticket from the public event page, then Save.
3. Share the link
   • From Tickets Overview, click the icon next to your hidden ticket and Copy Direct Link.
   • Send this URL to your audience—only people with the link can purchase.

3. Manual (Comped) Orders

Enter comped tickets on behalf of guests—ideal for one-off or VIP requests. Manual orders let you fully control who receives tickets without any online redemption steps.

1. Click Create Order
   Navigate to Orders → Create Order in your event’s dashboard.
2. Select ticket(s) & quantity
3. Enter attendee info (Name, email, etc.)
4. Choose “Complimentary” as the payment method.
5. Send confirmation
   Check Send confirmation email to automatically email tickets and receipt.
6. Record the order