How to personlize the order confirmation email

The Order Confirmation is one of the automated emails Ticketstripe sends for every event. It goes out as soon as an order or donation is completed, so guests and donors receive an immediate receipt of their transaction with e-tickets. You can personalize it to match your event and voice.

You will find it under Email Attendees → Automated Emails –> E-ticket Order Confirmation

The details inside the email adjust automatically based on the type of transaction, whether that is a ticket purchase, a donation, or both, so recipients always see the information that applies to them.

Fields you can edit

A few fields come pre-filled for you, and each one is easy to adjust:

• From name: the sender name your recipient sees. Autofilled, and yours to change.
• Email subject: the subject line of the confirmation. Autofilled, and fully editable.
• Reply-to email: where replies land when someone responds. Autofilled, and yours to update.

Standard email content

By default, confirmation emails include:

• Event name
• Event date and time
• Direct link to access e-tickets
• Ticketstripe Wallet link (secure, personal link for ticket storage)

Add an optional message

Include a message that will appear after the standard content. This is the ideal place for:

• A thank-you note
• Organizer’s contact details for attendee questions about the event
• A link to FAQs
• Anything else you want top of mind after someone registers

Preview and save

Click Preview to see exactly how the email will look to your recipient, then save your changes.

Related articles

How to customize ticket sharing and claiming reminders
How to email attendees and donors