How to transfer a ticket

There are three common ticket transfer requests. Below, we will show you how to perform each.

Transfer a ticket to a different event date (recurring events only):

1. Log into your Ticketstripe account and click on your recurring event
2. Click on Orders and find the order by name or email address
3. Click on the Order Name
4. Click the orange Options button and then Move Tickets
5. Choose the event you want to transfer this order to from the drop-down selection
6. Click Transfer

Transfer a ticket to a different stand-alone event (not recurring):

In this scenario, voiding a ticket for one event and creating a manual ticket for that attendee in another event is the easiest way to issue a new ticket.

1. Log into your Ticketstripe account and click on the event
2. Click on Orders and find the order by name or email address
3. Click on the Order
4. Click the gear icon next to the name and select Void Ticket. Voiding tickets does not issue a refund, and if you void tickets by mistake, click the gear icon next to the name and select Restore Ticket.
5. Follow these steps to create a manual order for this guest and issue a new ticket

Important: When creating a manual order, we recommend choosing Customer Credit in the Payment Method section so that your reports show you moved a ticket. If you voided a paid ticket and are issuing a paid ticket, do not choose Complimentary, or your reports will not reconcile.

Transfer a ticket to a different person:

In this scenario, voiding a ticket for the original ticket holder will disable the barcode so that ticket can no longer be used. You would then create a manual order for a new attendee.

1. Log into your Ticketstripe account and click on the event
2. Click on Orders and find the order by name or email address
3. Click on the Order
4. Click the gear icon next to the name and select Void Ticket
5. Follow these steps to create a manual order and issue a ticket for the new guest

Important: When creating a manual order, we recommend choosing Customer Credit in the Payment Method section so that your reports show you moved a ticket. If you voided a paid ticket and are issuing a paid ticket, do not choose Complimentary, or your reports will not reconcile.