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Event Day Guide
TicketStripe’s mobile app streamlines event check-in and ticket sales, keeping lines moving and attendees happy. Follow this guide to ensure your team is fully prepared for a successful event.
After Creating Your Event
Soon after creating your event, review how to scan and sell tickets on event day.
- SCANNING TICKETS: Guide to scanning tickets and checking people in at the door with our mobile app
- SELLING TICKETS: Guide to accepting in-person payments
- If you plan to accept digital payments in person with our mobile app, order Stripe Reader M2 devices from Stripe’s terminal shop at least two weeks prior to your event.
One Week Before the Event
1) Download the app.
2) Add Users: Master TicketStripe account owners and Event Administrators automatically have box office and check-in access. Here’s how to add additional users.
- Check-In Users can scan tickets via the mobile app.
- Box Office Users can sell and scan tickets in person.
3) Train staff to ensure each agent can log in with their own credentials and is comfortable scanning and/or selling tickets using the mobile app. Practice ticket scanning and in-person ticket sales with the app.
4) Communicate with attendees two weeks and 48 hours before the event:
Email attendees with clear reminders leading up to the event about sharing and claiming tickets, as well as other relevant event details. In your TicketStripe web dashboard, segment emails by ticket type and customize your message for various groups of ticket buyers.
On Event Day
Ensure every user is connected to the venue’s Wi-Fi and logged in to the mobile app with their individual credentials before guests arrive.
Related articles
Event Day Setup Recommendations
Help Attendees Claim Tickets at Events