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Why am I getting invoiced for fees?

Invoices for fees only apply to PayPal Express accounts.  For PayPal Express-connected accounts, Ticketstripe’s service fees are not deducted automatically. Our service fees are billed for tickets sold up through the invoice date. If you want fees deducted automatically going forward, follow these simple steps to reconnect with your same PayPal account.   

What if I passed on the service fee to my ticket buyers?

When you elect to pass on Ticketstripe’s service fee to your buyers (the default option), the full value of your ticket + Ticketstripe’s service fee is paid by your ticket buyers and deposited into your PayPal account with every purchase.

Why is PayPal deducting fees from my ticket sales?

PayPal deducts their payment processing fees from every transaction. Ticketstripe does not control the payment processing fee and PayPal does not allow you to pass that fee on to the customer.

For example, if you list a $50 ticket and choose to pass on Ticketstripe’s service fee to the customer, the customer will pay $50 + the service fee per ticket. PayPal will deduct their payment processing fee before depositing the $50 + service fee into your account. You can log in to your PayPal account and click on any order to view the PayPal merchant fee deducted.

How can I pay Ticketstripe’s invoice?

You can pay the invoice using funds from your PayPal account or via a debit or credit card. At times we may accept physical checks from nonprofit organizations. Please contact us for more information.

What are the terms of the invoice?

Invoices are due upon receipt and considered overdue if not paid within seven days of the due date.

What happens if I have an overdue invoice?

Overdue invoices are subject to late fees and feature limitations. If an invoice is more than 30 days overdue your Ticketstripe account will be temporarily locked and late fees assessed. These actions are a last resort and we will always attempt to communicate with you regarding any overdue invoices.

How can I get the service fees deducted automatically?

Service fees can be deducted automatically if you reconnect with PayPal or connect to a Stripe account from within Ticketstripe’s payment section. This will take just a minute.  Check out this article to help you decide which payment processor is best for you and how to switch.